FAQ

Q: ARE YOU OPEN DURING THE COVID-19 RESTRICTIONS?
A: Yes! Our shop is open to the public 10-6pm Monday-Friday 10-5pm Saturday. Only 3ppl are allowed in the store at a time and masks must be worn. We are currently accepting all forms of payment.

We continue to offer in store & online shopping, curb-side pick up, and delivery.

 

Q: DO YOU OFFER SAMPLING OF YOUR CHEESES?

A: We love to offer cheese sampling to our customers.  You can normally sample any cheese in the store.  ***Due to COVID-19 we are not able to provide sampling at the current time.

 

Q: WHAT IS YOUR MONTHLY CHEESE BOX?

A: Our Cheese of the Month box is our selection of 3-5 cheeses and a bonus item each month. Included is a pamphlet of country of origin, tasting notes and wine/spirit/beer pairings.

 

Q: HOW DO I SUBSCRIBE TO YOUR MONTHLY CHEESE BOX AND HOW MUCH IS IT?

A: You can subscribe online or by emailing or calling/coming into the store. The cost is $40 per month for pick up and $45 per month for delivery within our delivery area.

 

Q: CAN I SUBSCRIBE FOR MULTIPLE MONTHS OF THE CHEESE BOX?

A: Yes, you can subscribe for as many or as few months as you would like.

 

Q: WHEN WILL MY CHEESE OF THE MONTH BOX BE READY FOR PICK UP?

A: Cheese of the Month subscription boxes are packed and ready during the first Wednesday of each month. When they are ready, we send out an email to subscribers to remind them of deliveries/pick ups.

 

Q: I’LL BE AWAY NEXT MONTH. CAN I PUT MY CHEESE OF THE MONTH SUBSCRIPTION ON HOLD?

A: Of course! Just send us an email or give us a call to let us know which month you’d like to put on hold.

 

Q: DO YOU OFFER SUBSTITUTIONS FOR CHEESE OR PRODUCTS IN THE CHEESE OF THE MONTH BOX?

A: All our products in the Cheese of the month boxes are hand selected, and we are not able to make substitutions.  If there is something that is not to your taste we bet you have a friend or family member that would love it!

 

Q: I HAVE A GIFT CARD PURCHASED. CAN I USE IT TO PURCHASE SOMETHING ON THE WEBSITE?

A: At this time you cannot use your gift card for online purchases.

 

Q: HOW SHOULD I STORE MY CHEESE?

A: Assuming you don’t eat it all in one sitting (always a danger), simply keep your cheese paper, bees wax paper, plastic wrap or parchment paper. Wrapping it tightly will prevent the cheese from drying out. 

 

Q: IF  MY CHEESE HAS MOLD ON IT, DOES THAT MEAN ITS GONE BAD?

A: Not necessarily. White/blue mold indicates that the cheese has been exposed to oxygen and the cheese can often be salvaged after removing the affected area. Some cheeses have natural mold on their rind from the natural aging process of making the cheese. Also it is common for cheeses that are wrapped in bark to accumulate mold on the wrapping material. Mold can also grow on the surface of harder more aged cheeses during storage. This can usually be removed from the face of the cheese by scraping it off with the blunt side of a knife.

Black/red/pink mold usually indicates that the cheese has spoiled.

 

Q: CAN I FREEZE MY CHEESE?

A: Yes you can freeze your cheese. However, it can result in degradation of the texture and flavour. We like to tell our customers that they should finish the items they receive within the first two weeks so there is little time for the items to spoil. All cheeses and meats are perishables, by definition they will degrade over time so we encourage our customers to enjoy the cheese while it's in the best condition.

 

Q: DO YOU SELL WINE AND BEER?

A: We do not at this time.

 

Q: DO YOU SELL CHEESE CURDS?

A: Yes we do, and can have up to 3 different kinds at any giving time.

 

Q: DO YOU EXCLUSIVELY CARRY CANADIAN CHEESE?

A: Not exclusively. While we carry many amazing choices from across the country we also sell classic cheeses from around the world.

 

Q: DO YOU MAKE ANY CHEESE AT YOUR STORE?

A: No. We are a retail cheese store and leave the cheese making to the pros.

 

Q: DO YOU SELL CHEESEMAKING SUPPLIES/RENNET/OBSCURE BACTERIAL CULTURES?

A: Yes, we carry rennet!

 

Q: DO YOU SELL VEGAN CHEESE?

A: No, at this time we do not carry vegan cheese.

 

Q: CAN I MAKE A CUSTOM ORDER? IF SO HOW?

A: You can order a custom basket or platter by filling out the form on our website or by calling the store to place your order.

 

Q: WHAT DELIVERY SERVICES DO YOU OFFER?

A: We offer to your door delivery.  Local deliveries only for a fee.

 

Q: DO YOU OFFER GIFT CARDS? HOW CAN I PURCHASE ONE?

A: Yes, we have loadable gift cards that can be purchased in store.

 

Q: DO YOU OFFER IN STORE PICK UP?

A: Yes, we offer in store pick up/shopping.

 

Q: HOW DO I SUBSCRIBE TO YOUR EMAIL LIST?

A: Provide us your email at the bottom of the home page in the Newsletter section.  You always have the option to unsubscribe.

 

Q: WHAT ARE YOUR CHEF EVENTS & WHAT CAN I EXPECT?

A: Enjoy an intimate meal with a small group of people, as a themed dinner or interactive cooking class with one of our private chefs!

We follow all required health and safety guidelines to ensure a safe and enjoyable experience for everyone.

***Due to COVID-19 we are taking a break until it is safe to host these again.

 

Q: CAN I BOOK A PRIVATE CHEF EVENT?

A: Yes, if you select a chef we can arrange a time and menu that works for everyone. For private events we require a minimum of 6 people to host the event.

 

Q: WHAT IS THE COST OF CHEF EVENTS

A: The cost of the events varies based on what is being served. They generally range from $55-$80 per person

 

Q: DO YOU SERVE ALCOHOL AT YOUR CHEF EVENTS?

A: No we do not serve alcohol, but if you would like to enjoy the beverage of your choice you can bring it along and serve yourself responsibly. We will provide glasses for you.

 

Q: DO YOU OFFER CATERING?

A: Yes, we offer catering for groups including office functions & meetings, showers, parties and any other functions you can think of. Catering menu coming soon.

 

Q: WHAT IS YOUR RETURN POLICY?

A: If, for any reason you are unhappy with a product purchased, please notify us immediately and we will make return arrangements, if appropriate a refund will be processed according to your method of payment.

 

Q: WHAT IS YOUR GIFT CARD POLICY?

A: Our gift cards can be used to make in-store purchases at our retail location.  We can redeem cards with a good quality photo of the back of the card sent via email (info@thecheesewedge.ca) or FB Messenger.

Please treat your gift card like cash. We are unable to replace one that is lost, stolen or used without authorization.

The purchase amount is deducted from the gift card balance. Should the purchase value exceed that balance, the difference is payable immediately. No change will be given for an unused balance since the amount remaining may be used toward a future purchase.

There are no service fees involved and funds on purchased cards have no expiry date.

Gift cards are currently not redeemable for online purchases, but we are working on that. Stay tuned for a policy update soon!

Please note: Gift cards cannot be redeemed for cash. 

 

Q: WHAT IS YOUR CANCELLATION POLICY ON CHEF EVENTS/COOKING CLASSES?

A: We reserve the right to cancel or postpone classes (in which case, participants will be notified and fully reimbursed or offered a credit). A refund or transfer is available up to seven days before the class begins. No refunds or transfers will be given for missed class(es). 

Please note: Events are subject to change as are advertised recipes. Call the store in advance for confirmation.

We do not provide alcoholic beverages, we allow participants to bring their own wine at no additional cost to them. Seats in classes cannot be reserved, nor can we ask class participants to relinquish or change their seats to accommodate groups. We suggest you arrive early to ensure your group is seated together. 

If you have an allergy, please advise us when registering for a class, so we can do our best to accommodate you.